Flights that don't fall apart at the gate
Nothing tests a tour like travel day. A wrong name, a tight connection, a change of airport — small things on paper, big things at 6am with a full crew and a show that night. Here's how we keep flights boring, in the best possible way.
Names, names, names
The single most common problem, and the most avoidable. Names go in exactly as on the passport — full name, no alias, special characters handled the way the document does. Once a ticket is issued it's painful to change, so we check, then we check again. Triple verifying here, honestly.
Watch the connection
Under an hour to change planes, or a switch of airport (looking at you, London) — that's where trips go wrong. We'd rather take the slightly longer routing that actually works than the clever one that collapses if anything slips.
Hold, then issue fast
Prices can move right up until a ticket is issued. So we take an option to lock the plan, get written confirmation it's really the plan, and issue as soon as it's confirmed and paid. Options left hanging are lost tickets and cancellation fees waiting to happen.
The point
Good travel management is invisible. If nobody notices the flights, we did our job. That's the goal every single time — get everyone there, rested and on time, so the only thing left to think about is the show.